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Free Delivery on Orders over £50

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Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. At that point a binding agreement exists between, Governed by these terms and conditions. We will take payment for your order when your item is despatched by us except when paying by cheques where goods will not be despatched until cheques are cleared. Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company.   You can also call us on 0845 643 4056 to place an order over the phone. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email (see returns, cancellations, refunds).

When will my order arrive?
Orders received through Jewellery Edition are processed and dispatched within 2 to 4 working days of receiving the order. Therefore, depending on stock availability, your products will usually arrive within a few days of your order. Please note that some products made to order or special ring sizes may have an extended delivery time. If that is the case you will be contacted personally to advise you and confirm the best delivery date and time. If a product is out of stock we will inform you and see if you wish to order an alternative. If you do not wish to order an alternative, we will refund your money in full. 

Sending items by courier or post
For items over £30 we use standard Royal Mail Special Delivery, however, some will be delivered by courier. If no one will be able to sign for the goods at your contact address you may wish to send the goods to an alternative – please ensure you let us know on your order form.

Sending items to an alternative address
If we send your purchase by courier we may need an alternative address ie work, as the package will need to be signed for. Also, if you don’t want someone to see the present, let us know and we will send it to an alternative address if you wish – this request must come from the same email the order was placed through.

Delivery Address
All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership and responsibility for the products shall pass to you once this signature has been received. If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.

Damaged Goods
In the unlikely event of goods being damaged in transit, this should be immediately reported to Royal Mail Customer Services on 0845 7740 740 and to ourselves by email Keep all packaging materials for examination by the Royal Mail. These items will ordinarily be replaced free of charge.

Delivery charge refund
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is unwanted. None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our full Terms & Conditions.

Can I track my order?
If your order is sent via Royal Mail Special Delivery and if a consignment number has been provided you will be able to track it. You can go to the Royal Mail site, with your consignment number, where you can see the delivery status of your order.

Delivery charge refund and Returns policy
Please check your order when it has arrived. If you discover that any item is faulty, damaged or incorrect you must call us immediately. Any returns must be made within 5 working days.

Lost Packages
Even though packages are sent via Royal Mail special delivery on rare occasions losses may occur whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Jewellery Edition.  

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