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Security Information

Security and Your Personal Information

We understand that security of your personal information is vitally important to you and we take it very seriously.  We use specialist software (either directly or indirectly through third party providers) to ensure that your data is protected.

Security guarantee
Our website uses a secure server which uses SSL technology (secure sockets layer) to make sure that all your credit or debit card transactions are completely secure.  The secure server will encrypt all of the personal information you send us, including credit or debit card number and name and address. Encryption turns the information you enter into bits of code which are then securely transmitted to the payment processor over the Internet.  We will take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.  Please note that no one at Jewellery Edition has access to payment transaction information that is made over the internet – only third party payment processing houses have access to this information once decoded.  Jewellery Edition does not keep, store or maintain your credit/debit or bank information (unless you choose to pay over the phone).

Security Code
We will ask for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your credit or Maestro card. American Express card holders, this is the four digit number found on the front of the card. It guarantees that you physically have the card when you order and ensures that fraudulent orders cannot be placed with your card number alone.

Secure payment

PayPal
With PayPal, you can shop online securely and conveniently using your debit or credit card, bank account or PayPal balance – all without sharing your financial details with the seller. It’s also an easy way to receive payments online from the sender’s card or bank account, in the UK or abroad. It is free to send money by Pay Pal.  If you wish to sign up for an account go to www.paypal.co.uk - you don’t have to set up an account in order to send money by Pay Pal.

Sage Pay and Protx
Sage Pay and Protx provides safe online credit and debit card payment solutions for thousands of online and mail order businesses across the UK.  Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standards (PCI).  They adhere to the most stringent levels of fraud screening, ensuring that customer details remain secure throughout the transaction process.  Jewellery Edition uses the Protx payment system to ensure that the data and information of its customers is secure.

Cookies
Cookies are small pieces of information that are stored by your browser on your computer hard drive for our record-keeping purposes.   We also use cookies for the following reasons:

  • To identify you as you travel around our site so that the website can be tailored to suit your individual requirements. It ensures that items are placed in your Shopping Bag and orders are processed correctly.
  • To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer. Such information will not identify you personally and includes information such as the number of visits our site receives in any given period.

No recognisable personal information is stored in the cookie that can link it back to an individual.

Fraud Prevention
We reserve the right to pass on any information you provide to us via the website to aid parties involved in fraud prevention and detection.

Removing your information from our mailing lists
To be removed from the mailing list please email info@jewelleryedition.co.uk confirming your email address and stating that you wish to be removed from our mailing list.

Updating, Amending, Deleting information
Jewellery Edition will only hold information in relation to your order. We do not have any user registrations other than our email mailing list.

Joining our Mailing List
If you would to join our mailing list please email info@jewelleryedition.co.uk - we will then send you an email asking you to confirm that you wish to receive information from us before we actually place you on our mailing list.  This is to ensure that your email has not been sent to us by someone other than yourself.


Privacy Policy

We reserve the right to change, remove or add items to our privacy policy, we will post those changes to this privacy statement and all relevant links throughout the website.  If you have any comments or queries in connection with our privacy policy please contact us.

By Email: info@jewelleryedition.co.uk

By Phone: +44 (0845) 6434056

By Post: 
J. Edition
Edition House
Birch Meadow Unit 63
Broseley, Shropshire
TF12 5LJ

Personal Information
This statement explains out how we use the information we collect from you via the Jewellery Edition website - your use of the website signifies your acceptance of these terms. 

Jewellery Edition is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others, other than with our credit card processors Barclaycard Merchant Services and secure payment systems such as Protx who will process your data only so far as is necessary to fulfil your order.  We respect and protect the privacy of our customers. To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses except in such instances and to third parties as specified above and when the law requires us to do so.

We currently only send emails to customers who have asked us to send them information about our products and services. If you have asked for such emails in the past, but have now changed your mind, just email us and let us know. We’ll remove your details from our emailing list.

Contact details
Our primary method of communication with you is by email. Therefore please ensure the email address you provide to us is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are correct.

Customer Contact
We only send emails to customers who have asked us to send them information about our products and services. If you have asked for such emails in the past, but have now changed your mind, just email us and let us know. We’ll remove your details from our emailing list.  In the event we have difficulties placing an order we will use your contact and/or payment card information to contact you. We reserve the right to send out service related messages where appropriate. e.g. if our service is temporarily suspended for maintenance we may issue a notice through email. Users may not opt-out of these communications although you can deactivate your account by emailing support@jewelleryedition.com

Usage Tracking
In order to monitor security and which products and services are most popular with our site registered members and visitors, Jewellery Edition tracks the traffic throughout this website. Typical data tracked are the most popular products searched for and features used. We also monitor the departments clicked into and produce statistics that include, among others, browser types used, IP (internet protocol) addresses and platform type. All this data is used only to enhance our products, prices and features as well as assist us in our marketing plans. Credit card processing is issued by Barclaycard's ePDQ system. These companies do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment.

Secure Shopping
Jewellery Edition is committed to protecting you against unauthorised transactions and ensuring that our payment process is as safe and secure as possible. We use BarclayCard Secure online payment system, so your payment details are automatically encrypted when you enter them. The BarclayCard payment site is secured using a SSL Web Server Certificate to offer you secure communications by encrypting all data to and from the site.

Age of Consent
By using the website you confirm you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian.

Customer Contact
In the event we have difficulties placing an order we will use your contact and/or credit card information to contact you. We reserve the right to send out service related messages where appropriate. e.g. if our service is temporarily suspended for maintenance we may issue a notice through email. Users may not opt-out of these communications although you can deactivate your account by emailing support@JewelleryEdition.co.uk

Usage Tracking
In order to monitor security and which products and services are most popular with our site registered members and visitors, Jewellery Edition online tracks the traffic throughout this website. Typical data tracked are the most popular products searched for and features used. We also monitor the departments clicked into and produce statistics that include, among others, browser types used, IP (internet protocol) addresses and platform type. All this data is used only to enhance our products, prices and features as well as assist us in our marketing plans. Credit card processing is issued by Barclaycard's ePDQ system. These companies do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment.

Links
This website may from time to time contain links to other sites operated by third parties. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected and processed by Jewellery Edition online.

Special Offers
Registered members will occasionally be sent information and/or newsletters on products, promotions, special offers and new site features from time to time. Jewellery Edition online will always allow users to opt out from receiving these types of communications.
We reserve the right to change, remove or add items to our privacy policy, we will post those changes to this privacy statement and all relevant links throughout the website. If you have any comments or queries in connection with our privacy policy please e-mail support@Jewellery Edition.co.uk


Diamond Certification
A diamond certificate or grading report verifies that a diamond is genuine and evaluates the quality and size of the stone. It is issued by a Gemological Laboratory, detailing the ‘grade’ which indicates the physical properties of the diamond. The ‘ physical properties’ being the cut, clarity, colour and carat of the stone. A certificate is a document, which retains its value over a long period of time, assuming the diamond is not chipped or otherwise altered. Please note that the certificate does not ensure a fixed value for the diamond as the financial value of a diamond can easily change over time. Note, that if you are offered a diamond without a certificate, remember you are buying the diamond based on the sales persons claims about the quality. A trained gemologist may disagree with that person’s assessment.

Caring for your Jewellery
Firstly, ensure that you never store your diamonds with other diamond jewellery as the diamonds may scratch each other or the chains or settings become tangled. To clean your diamond jewellery, make a weak solution of warm water and mild detergent (ie gentle washing up liquid). Gently brush the setting and stone with a soft toothbrush, run under clean running water to remove the detergent, then tap to remove excess water and dry with a soft clean cloth that is not prone to shedding lint. You can of course use dedicated jewellery cleaner – simply follow the instructions given.

 
 

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© Jewellery Edition 2007 - 2013